The LastnLast.com business creed, a statement explaining the services we provide for our customers, is represented in every way that we do business today. We always strive to give you such outstanding quality, value, service and guarantee that may be worthy of your high esteem. Here at LastnLast.com, we take this promise seriously and we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You’re very important to us and we want to provide you with a safe and secure online experience.
This Privacy Statement describes how we collect and use your information and gives you choices as to how we use it. We suggest that you review this Privacy Statement periodically as we may update it from time to time. This policy was last updated on 02/10/09.
- What information does LastnLast.com collect?
- How do you use my information?
- What are “cookies” and how does LastnLast.com use them?
- How can I update my information?
- How do I know my information is secure?
- Children’s Policy
- Contact Us
What information does LastnLast.com collect?
When you purchase from LastnLast.com or request a catalog, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the catalog. We also collect the information you provide to us when you register for “My Account”, participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us. This will enable us to better serve you in the future by allowing us to reference your history with us.
How do you use my information?
The information we receive allows us to tailor our product offer and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information.
The information you supply to us is added to our customer database. You may receive periodic mailings from us about new products and services, discounts, special promotions or upcoming events. If you do not want to receive such mailings or telephone calls from us, please Click here for contact information.
We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future, please Click here for contact information, or click the “unsubscribe” link on any promotional email you receive from us. Please note: In order to process your purchases we may send you a confirmation email or we may contact you by mail or telephone if we have questions about your order.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.
For Our Customers Using the Internet:
What are “cookies” and how does LastnLast.com use them?
A “cookie” is a small data file stored on your computer. At LastnLast.com, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping cart, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; or, customize Web page content. Your information is stored in a safe and secure database.
If you are shopping LastnLast.com and are having difficulty adding product to your shopping cart or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to “Medium” and you are currently using the “Medium High” or “High” settings, you may choose to override your current cookie handling practices for individual sites that you specify. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your order by phone at 1–800–426–8020.
How can I update or access my information?
We provide you access to the following information if you send us an email, call us or write to us:
- financial information (such as credit card account information)
- unique identifier information (customer number or password)
- transaction information (dates on which you made purchases, amounts and types of purchases)
- contact information (name, address, phone number)
We evaluate each request and will reply in an appropriate manner and in a form of communication that ensures the security of the information you have requested. Click here for contact information.
How do I know my information is secure?
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-800-426-8020.
LastnLast.com does not seek to solicit information from anyone under the age of thirteen (a “Child”). If a Child submits information to us and we know that the person submitting the information is a Child, we will not use it for any purpose. We will delete the information as soon as we discover it and we will not disclose it to third parties.